Refund policy

Return and refund conditions: our policy lasts 365 days. If more than 365 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.

Exchanges (if applicable): We only replace items that are defective or damaged. If you need to exchange your item for the same item, send us an email at contact@misterled.fr and send your item.

All returns must be sent by post to the following address:

SPES Logistique

ZA Du Parc

42490 Fraisses

You are responsible for the shipping costs or fees associated with returning your item. These are non-refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary. If you are shipping an item worth more than $75, we recommend that you use a shipping tracking service or insure your shipment. We cannot guarantee that we will receive the returned item.